Return Policy

We strive to provide you with the best car-themed merchandise and exceptional customer service. We understand that sometimes returns are necessary, so we have outlined our return policy to ensure a smooth and hassle-free experience for you.

  1. Eligibility for Returns:

    • To be eligible for a return, the merchandise must be unused, undamaged, and in its original packaging.
    • Customized or personalized items cannot be returned unless they are defective or damaged upon receipt.

  1. Return Timeframe:

    • You may initiate a return within 7 days from the date of delivery.
    • After this timeframe, we are unable to process any returns.

  1. Return Process:

    • To initiate a return, please contact our customer support team at [contact email/phone number] and provide the following information: order number, reason for return, and any supporting documentation or photos if applicable.
    • Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
    • Please ensure that the RMA number is clearly marked on the return package.

  1. Return Shipping:

    • The customer is responsible for the return shipping costs, unless the return is due to our error or a defective item.
    • We recommend using a trackable shipping method to ensure the safe delivery of your return.
    • Refunds will be processed once we receive the returned merchandise and confirm its eligibility.

  1. Refunds and Store Credit:

    • Upon receiving and inspecting the returned merchandise, we will issue a refund to the original payment method or provide store credit, depending on your preference.
    • Please allow 5 for the refund to be processed and reflected in your account.
    • All returns are subject to a 20% restocking fee.

Note:

  • Shipping charges, if applicable, are non-refundable.
  • We reserve the right to refuse returns that do not meet the eligibility criteria mentioned above or if the return is initiated beyond the specified timeframe.

If you have any further questions or concerns regarding our return policy, please reach out to our customer support team. We are here to assist you and ensure your satisfaction with your car-themed merchandise purchases.

Carsology